1. Firstly, I would suggest you to check the supported baudrate in your documentation. If it is not specified, please try to use different Baudrates (125k, 250k, 500k and 1M) in the configurator (Manual CAN Settings -> Manual CAN Baudrate).
2. Secondly, by default current TFT100 hardware does not have the 120 Ohm Termination Resistor. It will be available only with TFT100 31 hardware version which is still in prototype stage. In this case you have to make sure if your vehicle (e-forklift, e-scooter) has this 120 Ohm Termination Resistor on the CAN line.
3. Moreover, 'Request Period' has to be from 1 to 3600 seconds. If you set it to 0, requests will not be made. According to your provided information, try to use 00FF01F1 as Can ID and 100125G4 as Req ID.
4. Lastly, if after all these actions you still do not receive data, try to use 100125G4 as CAN ID and 00FF01F1 as Req ID.
If all these steps do not help, please attach your protocol document which you are using for configuration.