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16137: segway es4 sharing error32

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Hello,

since yesterday I have 3 scooters from my sharing fleet with error 32

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Hello,

The error 32 means that there is no communication between the IoT device and the scooter.

Most commonly this error comes up due to these issues:

  • Wrong protocol selected for the scooter.
  • The devices are connected incorrectly.
  • There is an FW version mismatch.
As you mention that this occurred only recently, I would recommend checking whether all of the FW versions are matching properly.
You can see the list of FW versions for the Segway scooters on our wiki here: https://wiki.teltonika-mobility.com/view/TST100_E-Scooter_I/O#Scooter_FW_Update